Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Buyer pays for returns except if the item does not match the description on website and that  refunds will be issued when the item is received and inspected

To be eligible for a return, item:

• must be in the same condition that you received it,
• uninstalled, unworn or unused,
• include tags and is in its original packaging.
• You’ll also need the receipt or proof of purchase.

How to request a return
You must request authorization from us to return an item. You can apply for return authorization via shanovamarketing@gmail.com.
Once your return is approved, you will receive a return shipping label. You must return your item to us within thirty days of the purchase date.
You can always contact us for any return question at shanovamarketing@gmail.com.

Items returned without written authorization
If you return an item to us without first obtaining written authorization, you agree that we may, in our sole discretion, either (a) refuse the item, or (b) dispose of the item.  If an item is returned without obtaining written authorization, you agree that we will be under no obligation to return unauthorized items to you and also agree that we are under no obligation to issue a refund. If the unauthorized item is refused, you will be responsible for all additional shipping costs incurred by shipping the unauthorized item back to you.

Additionally, if an unauthorized returned item is also determined to not be non-resalable, due to the item being used, installed, damaged, and/or not in original packing with all tags and labels, you agree that the non-salable item may be disposed of.  You agree that we will be under no obligation to return non-salable items to you and also agree that we are under no obligation to issue a refund to you for non-salable items

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods , custom products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Electrical parts such as fuses, elements, igniters, coil kits, thermostats, and gas conversion kits are non returnable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Items that do not comply with our return policy
If you return an item that is used, installed, damaged, not in original packing with all tags and labels, you agree that we may designate the item non-resalable. You agree that non-salable items may be disposed of.  You agree that we will be under no obligation to return non-salable items to you and also agree that we are under no obligation to issue a refund to you for non-salable items.

Shipping costs
We do not refund any shipping costs you may incur.

Refund timeline and policy
Refunds are typically issued 2-4 business days after a return has been received and inspected by our warehouse.  In some instances, refunds can take up to two weeks to post to your account due to bank policies.